Member Relations Associate

Company : MSU-IIT National Multi-Purpose Cooperative

Date Posted : 2016-11-03

QUALIFICATIONS

Minimum education: College graduate preferably in Business Administration, Marketing Management, Entrepreneurial Science, and Economics with in-depth background in Marketing and Sales Industry

Minimum experience: At least one (1) year experience in related work, or with more than three (3) years of solid experience as Marketing Specialist or Member Relations Officer preferably in a cooperative setting or related financial institution.

Spirituality-imbued character
Exudes cordial interpersonal communication and public relations skills
Unquestionable loyalty to the organization
Highly proactive
Effective team player

ASSIGNMENT: Head Office (Marketing Department)

DUTIES AND RESPONSIBILITIES

Develops feedback mechanism system, from the guidelines, flowchart, up to implementing materials/support.
Conceptualizes, formulates and develops a whole year round member-care programs and activities.
Initiates development and updating of Frequently Ask Questions (FAQs) about the coop, products and services and updates.
Develops guidelines, programs and activities regarding service quality, retention programs for the members and loyalty programs.
Develops monitoring tool to measure effectiveness of programs implemented in the branches.
Ensures sustainability of service quality in the branches.
Ensures the implementation and sustainability of member-care programs in the branches.
Assists and gives support to Branch Marketing Officer regarding preparation of member’s certification, stocks certificate and other documents as necessary.
Communicates with the Branch Manager or Branch Marketing Officer openly to provide and process information in response to inquiries, concerns and requests related to member care and programs.
Monitors the implementation activities, and programs in the branches.
Ensures a timely submission of Branch Membership database to the Head Office.
Ensures timely submission of Branch Membership data for month such as new members recruited, membership withdrawal for the month, and member’s complaint.
Conducts annual member-satisfaction program either through survey or focus group discussion.
Coordinates and plans event related to member-care programs.
Creates annual plan on how to boot the relationship of the members towards the cooperative.